Ohana Aquatics Pool Policies

Coronavirus (COVID-19) Precautions & Status

POOL IS TEMPORARILY CLOSED TUESDAY MARCH 17 - APRIL 30, 2020 or until further notice.

April Lessons will Not be billed. The Dome is no longer on the pool.

We sent out an email to all active lesson participants giving 3 options for billing and future lessons. An email must be sent to: ohanaswimming@gmail.com choosing option 1, 2 or 3.

Revised COVID-19 Billing Policy & Lesson options

CHOOSE EITHER OPTION:

1.) Family Credit on Account - Upon Ohana reopening for lessons (no restart fee) (same scheduled lesson time) 

2.) Family Credit on Account - Upon Families chosen return date for lessons ($15 restart fee applies after 30 days) (May lose your normal scheduled lesson spot)

3.) Full Immediate Cancellation of Lessons ($15 restart fee applies)

 

Ohana Aquatics will notify everyone when we open again for lessons. We base this decision on shelter restrictions being lifted on our state and county.

We continually follow local news, health department updates, Alameda Public Health Department and CDC to keep up to date and inform you of any changes that may need to further be made for our pool and swim lessons.

 

We are all in this together and will do the best we can to protect and help our swim community get through this trying time.

 

Whole hearted thank you for your support for our teachers and swim school.

 

We will continue to do what we can to help you create the peace of mind needed for all.

 

Further updates will be made to this website, our email responder and voice mail of any new changes.

When we can reopen, we will send you an email as well.


Again, we thank you for pulling together during this challenging time.

Be Well, Be Healthy, Be Kind & Compassionate to yourself and All others!

 

Thank you ~ Ohana Management

Payment Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • Payments are due by the 1st of each month. We require a credit card for back up.

  • Monthly fees are prorated for the number of lessons in the month; 3, 4 or 5 lessons. 4 lessons being the average. If there is a 5th day in the month you are billed for that lesson.

  • A $5 fee is charged for a declined direct debit/credit payment. $25 is charged for a bounced check.

  • New sign up family accounts have a one time $30 fee.

  • Adding a sibling to an existing family account is $10.

  • A restart fee of $15 is charged for restarting lessons after cancelling out or upon return.

  • Lessons are not charged for Holidays when the pool is closed.

  • A make up lesson is scheduled if the pool is closed and we can't provide scheduled lessons.

Lesson Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • A one month written email cancellation is required to withdraw from lessons.

  • The month cancellation period to end lessons, ends on the day of your scheduled lesson(s). i.e. there are 4 classes left from the date you cancel. 

  • We have a no make up policy or rescheduling lessons. If a lesson is missed it is forfeited.

  • Once confirmed a start date for lessons; No shows or missing the first lesson is not refunded.

  • Missed lessons: Please email ohanaswimming@gmail.com if you or your child will be absent from a lesson.

  • With an emergency visit to the doctor and valid doctor note provided, we will work with you to schedule a make up lesson. (time restrictions may apply).

  • Late/Tardy: If child arrives late, the teacher will teach the remainder of the class. Lessons will not be extended.

  • If an instructor is ill or unable to teach lessons, a substitute will be provided.

  • If the pool is closed due to your child having a fecal incident a minimum fee of $250 will be charged upon notification to the family account. Please have children use the bathroom before the lesson begins.

  • Diaper Policy: Three Years and Younger or Any Child Not Fully Potty Trained - Two diapers must be worn. 1.) one disposable swim diaper 2.) & one approved non-disposable/washable swim diaper. If three years or older and fully potty trained, no swim diapers are required. See below for pictures of approved swim diapers.

  • We reserve the right to refuse service at anytime.

  • Rules and fees are subject to change.

FAQ

  • We have good goggles to borrow. We recommend getting your own goggles based on your preference. 

  • Group classes start at 3 years and up. Aside from Baby & Me class & Parent Child Drop in.

  • We use swim gear as teaching tools. Kick boards, fins, pull buoys, etc.

  • Swim Diapers can be found via Amazon, Target, Safeway, Walmart, etc.

  • Group, Semi-Private, and Private lessons are generally 30 min. long with and ave. 3-5 min. fun time at the end.

  • We provide some 20 min. focused private lessons for am sessions and preschool programs.

  • Semi-Private lessons are priced per child for a group of two. You create the semi-private with a sibling or friend.

  • Swim team is for 7+ years of age that know all strokes and can swim for 55 min. It is Mon. Wed. Fri. from 4:00pm - 5:00pm. No other classes are scheduled during this time.

  • We offer adult swim lessons and water aerobics, no lap swimming.

  • The pool is not open to the public unless attending a class or enquiring about scheduling a lesson and checking out the facility.

  • If it rains why not put up the dome? It takes 3 days to put up the dome and another 3 days to take it down.

  • Are you open if it rains? Yes. The pool is heated to 89/90 degrees. We will close if there is thunder and lightning.

Ohana Aquatics

Address

12000 Campus Drive
Oakland, CA 94619

Contact

510-759-2782

©2017 by Ohana Aquatics