Ohana Aquatics Pool Policies

Our Pool is Open as a heated outdoor facility. Only confirmed preregistered swimmers can attend.

Based on Alameda Public Health Department, CDC pool guidelines, and Nor Cal Aquatic Directors we have new health and safety precautions in place.

*ALL patrons must sign our new waiver and practice our policies to attend our swim programs.

Prescreening and temperature checks are mandatory before entry to the pool facility. Entry is 5 min. before the lesson.

No mask, no entry, hands must be sanitized at the entrance, social distancing is required by all.

*If swimmer is sick, do not attend your lesson. If swimmer or close family experiences symptoms of Covid-19, do not attend your lesson.

If swimmer or close family has been exposed to a positive tested Covid-19 person, self quarantine for 14 days prior to attending a lesson.

 

We are all in this together and doing the best we can to protect and help our swim school and Ohana community. We kindly ask you read, agree to and follow all precautions necessary in order to create a fun, safe healthy space for everyone to enjoy.

Be Well, Be Healthy, Be Kind & Compassionate to yourself and All others!

 

Thank you ~ Ohana Management

Payment Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • Payments are due by the 1st of each month. We require a credit card for back up.

  • Monthly fees are prorated for the number of lessons in the month; 3, 4 or 5 lessons. 4 lessons being the average. If there is a 5th day in the month you are billed for that lesson.

  • A $5 fee is charged for a declined direct debit/credit payment. $25 is charged for a bounced check.

  • New sign up family accounts have a one time $30 fee.

  • Adding a sibling to an existing family account is $10.

  • A restart fee of $15 is charged for restarting lessons after cancelling out or upon return.

  • Lessons are not charged for Holidays when the pool is closed.

  • A make up lesson is scheduled if the pool is closed and we can't provide scheduled lessons.

Lesson Policies​

When confirming lessons, you agree to these policies.

  • A one month written email cancellation is required to withdraw from lessons.

  • The month cancellation period to end lessons, ends on the day of your scheduled lesson(s). i.e. there are 4 classes left from the date you cancel. 

  • We have a no make up policy or rescheduling lessons. If a lesson is missed it is forfeited.

  • Once confirmed a start date for lessons; No shows or missing the first lesson is not refunded.

  • Missed lessons: Please email ohanaswimming@gmail.com if you or your child will be absent from a lesson.

  • With an emergency visit to the doctor and valid doctor note provided, we will work with you to schedule a make up lesson. (time restrictions may apply).

  • Late/Tardy: If child arrives late, the teacher will teach the remainder of the class. Lessons will not be extended.

  • If an instructor is ill or unable to teach lessons, a substitute will be provided.

  • If the pool is closed due to your child having a fecal incident a minimum fee of $250 will be charged upon notification to the family account. Please have children use the bathroom before the lesson begins.

  • Diaper Policy: Three Years and Younger or Any Child Not Fully Potty Trained - Two diapers must be worn. 1.) one disposable swim diaper 2.) & one approved non-disposable/washable swim diaper. If three years or older and fully potty trained, no swim diapers are required. See below for pictures of approved swim diapers.

  • We reserve the right to refuse service at anytime.

  • Rules and fees are subject to change. January, 2021 we will change the current lesson fees.

FAQ

  • You must have and bring your own swim goggles as of June 2020. 3 years and up. TYR are good ones. 

  • Group classes start at 3 years and up. Aside from Baby & Me class with adult participation.

  • We use swim gear as teaching tools. Kick boards, fins, pull buoys, etc.

  • Swim Diapers can be found via Amazon, Target, Safeway, Walmart, etc. We have some onsite to buy.

  • Group, Semi-Private, and Private lessons are generally 30 min. long with and ave. 3-5 min. fun time at the end.

  • Semi-Private lessons are priced per child for a group of two. You create the semi-private with a sibling or friend.

  • We offer adult swim lessons and water aerobics, no lap swimming.

  • The pool is not open to the public unless attending a confirmed class.

  • If it rains why not put up the dome? It takes 3 days to put up the dome and another 3 days to take it down.

  • Are you open if it rains? Yes. The pool is heated to 90/91 degrees. We will close if there is thunder and lightning.

Ohana Aquatics

Address

12000 Campus Drive
Oakland, CA 94619

Contact

510-759-2782

©2020 by Ohana Aquatics