Ohana Aquatics Pool Policies

POOL IS TEMPORARILY CLOSED REOPENING SOON!

Monday June 22nd "soft opening".

We know many are excited to get back in the water. We are doing our best to safely make this happen for our Ohana Community.

Ohana Aquatics will notify everyone via email when we fully open again for lessons. If you chose the option to continue when we open we will confirm the class day and start time.

 

Monday June 22nd, we have a "soft opening". A few teachers on staff with small class sizes will be available. By the end of June we plan to have most teachers back to provide more swim lesson options.

Based on Alameda Public Health Department, CDC pool guidelines, and Nor Cal Aquatic Directors we have new health and safety precautions in place. ALL patrons must sign our new waiver to participate in any of our swim programs.

 

We are all in this together and doing the best we can to protect and help our swim school and Ohana community. We kindly ask you read, agree to and follow all precautions necessary in order to create a fun, safe healthy space for everyone to enjoy.

Upon signing up for or reconfirming swim lessons, swim team or water aerobics, our new health and safety waiver is required to enter the facility.

We previously sent out an email to all active lesson participants giving 3 options for billing and future lessons. An email must be sent to: ohanaswimming@gmail.com choosing option 1, 2 or 3. We will follow up on these emails now for our new opening dates in June.

Revised COVID-19 Billing Policy & Lesson options

CHOOSE EITHER OPTION:

1.) Family Credit on Account - Upon Ohana reopening for lessons (no restart fee) (same scheduled lesson time) 

2.) Family Credit on Account - Upon Families chosen return date for lessons ($15 restart fee applies after 30 days) (May lose your normal scheduled lesson spot)

3.) Full Immediate Cancellation of Lessons ($15 restart fee applies)


We thank you for being patient, strong and pulling together during these times of change.

Be Well, Be Healthy, Be Kind & Compassionate to yourself and All others!

 

Thank you ~ Ohana Management

Payment Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • Payments are due by the 1st of each month. We require a credit card for back up.

  • Monthly fees are prorated for the number of lessons in the month; 3, 4 or 5 lessons. 4 lessons being the average. If there is a 5th day in the month you are billed for that lesson.

  • A $5 fee is charged for a declined direct debit/credit payment. $25 is charged for a bounced check.

  • New sign up family accounts have a one time $30 fee.

  • Adding a sibling to an existing family account is $10.

  • A restart fee of $15 is charged for restarting lessons after cancelling out or upon return.

  • Lessons are not charged for Holidays when the pool is closed.

  • A make up lesson is scheduled if the pool is closed and we can't provide scheduled lessons.

Lesson Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • A one month written email cancellation is required to withdraw from lessons.

  • The month cancellation period to end lessons, ends on the day of your scheduled lesson(s). i.e. there are 4 classes left from the date you cancel. 

  • We have a no make up policy or rescheduling lessons. If a lesson is missed it is forfeited.

  • Once confirmed a start date for lessons; No shows or missing the first lesson is not refunded.

  • Missed lessons: Please email ohanaswimming@gmail.com if you or your child will be absent from a lesson.

  • With an emergency visit to the doctor and valid doctor note provided, we will work with you to schedule a make up lesson. (time restrictions may apply).

  • Late/Tardy: If child arrives late, the teacher will teach the remainder of the class. Lessons will not be extended.

  • If an instructor is ill or unable to teach lessons, a substitute will be provided.

  • If the pool is closed due to your child having a fecal incident a minimum fee of $250 will be charged upon notification to the family account. Please have children use the bathroom before the lesson begins.

  • Diaper Policy: Three Years and Younger or Any Child Not Fully Potty Trained - Two diapers must be worn. 1.) one disposable swim diaper 2.) & one approved non-disposable/washable swim diaper. If three years or older and fully potty trained, no swim diapers are required. See below for pictures of approved swim diapers.

  • We reserve the right to refuse service at anytime.

  • Rules and fees are subject to change.

FAQ

  • You must have and bring your own swim goggles as of June 2020. 3 years and up. TYR are good ones. 

  • Group classes start at 3 years and up. Aside from Baby & Me class & Parent Child Drop in.

  • We use swim gear as teaching tools. Kick boards, fins, pull buoys, etc.

  • Swim Diapers can be found via Amazon, Target, Safeway, Walmart, etc.

  • Group, Semi-Private, and Private lessons are generally 30 min. long with and ave. 3-5 min. fun time at the end.

  • We provide some 20 min. focused private lessons for am sessions and preschool programs.

  • Semi-Private lessons are priced per child for a group of two. You create the semi-private with a sibling or friend.

  • Swim team is for 7+ years of age that know all strokes and can swim for 55 min. It is Mon. Wed. Fri. from 4:00pm - 5:00pm. No other classes are scheduled during this time.

  • We offer adult swim lessons and water aerobics, no lap swimming.

  • The pool is not open to the public unless attending a class or enquiring about scheduling a lesson and checking out the facility.

  • If it rains why not put up the dome? It takes 3 days to put up the dome and another 3 days to take it down.

  • Are you open if it rains? Yes. The pool is heated to 89/90 degrees. We will close if there is thunder and lightning.

Ohana Aquatics

Address

12000 Campus Drive
Oakland, CA 94619

Contact

510-759-2782

©2017 by Ohana Aquatics