Ohana Aquatics Pool Policies

coronavirus (COVID-19) Precautions & Status

POOL IS TEMPORARILY CLOSED TUESDAY MARCH 17 - TUESDAY APRIL 7, 2020

 

Pending opening date is Wed. April 8th. 

If your lessons are on a hold and wish to return we will attempt to resume lessons at this time, unless there are news updates changing the situation.

 

At this time we are using these preventative measures to manage concerns around the coronavirus (COVID-19) and help all of our Ohana community.

 

We continue to follow local news, health department updates, Alameda Public Health Department and CDC to keep up to date and inform you of any changes that may need to further be made for our pool and swim lessons. 

We are all in this together and will do the best we can to protect and help our swim community get through this trying time in order to thrive.

 

Whole hearted thank you for your support during this challenging time. We will continue to do what we can to help you create the peace of mind needed for all.

 

We will further update this website, our email responder and voice mail of any new changes.


We thank you for pulling together during this challenging time.

Be Well, Be Healthy, Be kind to yourself and others!

 

Thank you ~ Ohana Management

Payment Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • Payments are due by the 1st of each month. We require a credit card for back up.

  • Monthly fees are prorated for the number of lessons in the month; 3, 4 or 5 lessons. 4 lessons being the average. If there is a 5th day in the month you are billed for that lesson.

  • A $5 fee is charged for a declined direct debit/credit payment. $25 is charged for a bounced check.

  • New sign up family accounts have a one time $30 fee.

  • Adding a sibling to an existing family account is $10.

  • A restart fee of $15 is charged for restarting lessons after cancelling out or upon return.

  • Lessons are not charged for Holidays when the pool is closed.

  • A make up lesson is scheduled if the pool is closed and we can't provide scheduled lessons.

Lesson Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • A one month written email cancellation is required to withdraw from lessons.

  • The month cancellation period to end lessons, ends on the day of your scheduled lesson(s). i.e. there are 4 classes left from the date you cancel. 

  • We have a no make up policy or rescheduling lessons. If a lesson is missed it is forfeited.

  • Once confirmed a start date for lessons; No shows or missing the first lesson is not refunded.

  • Missed lessons: Please email ohanaswimming@gmail.com if you or your child will be absent from a lesson.

  • With an emergency visit to the doctor and valid doctor note provided, we will work with you to schedule a make up lesson. (time restrictions may apply).

  • Late/Tardy: If child arrives late, the teacher will teach the remainder of the class. Lessons will not be extended.

  • If an instructor is ill or unable to teach lessons, a substitute will be provided.

  • If the pool is closed due to your child having a fecal incident a minimum fee of $250 will be charged upon notification to the family account. Please have children use the bathroom before the lesson begins.

  • Diaper Policy: Three Years and Younger or Any Child Not Fully Potty Trained - Two diapers must be worn. 1.) one disposable swim diaper 2.) & one approved non-disposable/washable swim diaper. If three years or older and fully potty trained, no swim diapers are required. See below for pictures of approved swim diapers.

  • We reserve the right to refuse service at anytime.

  • Rules and fees are subject to change.

FAQ

  • We have good goggles to borrow. We recommend getting your own goggles based on your preference. 

  • Group classes start at 3 years and up. Aside from Baby & Me class & Parent Child Drop in.

  • We use swim gear as teaching tools. Kick boards, fins, pull buoys, etc.

  • Swim Diapers can be found via Amazon, Target, Safeway, Walmart, etc.

  • Group, Semi-Private, and Private lessons are generally 30 min. long with and ave. 3-5 min. fun time at the end.

  • We provide some 20 min. focused private lessons for am sessions and preschool programs.

  • Semi-Private lessons are priced per child for a group of two. You create the semi-private with a sibling or friend.

  • Swim team is for 7+ years of age that know all strokes and can swim for 55 min. It is Mon. Wed. Fri. from 4:00pm - 5:00pm. No other classes are scheduled during this time.

  • We offer adult swim lessons and water aerobics, no lap swimming.

  • The pool is not open to the public unless attending a class or enquiring about scheduling a lesson and checking out the facility.

  • If it rains why not put up the dome? It takes 3 days to put up the dome and another 3 days to take it down.

  • Are you open if it rains? Yes. The pool is heated to 89/90 degrees. We will close if there is thunder and lightning.

Ohana Aquatics

Address

12000 Campus Drive
Oakland, CA 94619

Contact

510-759-2782

©2017 by Ohana Aquatics