Ohana Aquatics Pool Policies

Payment Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • Payments are due by the 1st of each month. We require a credit card for back up.

  • Monthly fees are prorated for the number of lessons in the month; 3, 4 or 5 lessons. 4 lessons being the average. If there is a 5th day in the month you are billed for that lesson.

  • A $5 fee is charged for a declined direct debit/credit payment. $25 is charged for a bounced check.

  • New sign up family accounts have a one time $30 fee.

  • Adding a sibling to an existing family account is $10.

  • A restart fee of $15 is charged for restarting lessons after cancelling out or upon return.

  • Lessons are not charged for Holidays when the pool is closed.

  • A make up lesson is scheduled if the pool is closed and we can't provide scheduled lessons.

Lesson Policies​

When signing up and confirming lessons you agree to these rules in the signed contract.

  • A one month written email cancellation is required to withdraw from lessons.

  • The month cancellation period to end lessons, ends on the day of your scheduled lesson(s). i.e. there are 4 classes left from the date you cancel. 

  • We have a no make up policy or rescheduling lessons. If a lesson is missed it is forfeited.

  • Once confirmed a start date for lessons; No shows or missing the first lesson is not refunded.

  • Missed lessons: Please email ohanaswimming@gmail.com if you or your child will be absent from a lesson.

  • With an emergency visit to the doctor and valid doctor note provided, we will work with you to schedule a make up lesson. (time restrictions may apply).

  • Late/Tardy: If child arrives late, the teacher will teach the remainder of the class. Lessons will not be extended.

  • If an instructor is ill or unable to teach lessons, a substitute will be provided.

  • If the pool is closed due to your child having a fecal incident a minimum fee of $250 will be charged upon notification to the family account. Please have children use the bathroom before the lesson begins.

  • Diaper Policy: Three Years and Younger or Any Child Not Fully Potty Trained - Two diapers must be worn. 1.) one disposable swim diaper 2.) one approved non-disposable/washable swim diaper. If above three years and fully potty trained no swim diapers are required.

  • We reserve the right to refuse service at anytime.

  • Rules and fees are subject to change.

FAQ

  • We have good goggles to borrow. We recommend getting your own goggles based on your preference. 

  • Group classes start at 3 years and up. Aside from Baby & Me class & Parent Child Drop in.

  • We use swim gear as teaching tools. Kick boards, fins, pull buoys, etc.

  • Swim Diapers can be found via Amazon, Target, Safeway, Walmart, etc.

  • Group, Semi-Private, and Private lessons are generally 30 min. long with and ave. 3-5 min. fun time at the end.

  • We provide some 20 min. focused private lessons for am sessions and preschool programs.

  • Semi-Private lessons are priced per child for a group of two. You create the semi-private with a sibling or friend.

  • Swim team is for 7+ years of age that know all strokes and can swim for 55 min. It is Mon. Wed. Fri. from 4:00pm - 5:00pm. No other classes are scheduled during this time.

  • We offer adult swim lessons and water aerobics, no lap swimming.

  • The pool is not open to the public unless attending a class or enquiring about scheduling a lesson and checking out the facility.

  • If it rains why not put up the dome? It takes 3 days to put up the dome and another 3 days to take it down.

  • Are you open if it rains? Yes. The pool is heated to 89/90 degrees. We will close if there is thunder and lightning.

Ohana Aquatics

Address

12000 Campus Drive
Oakland, CA 94619

Contact

510-759-2782

©2017 by Ohana Aquatics